ModKor FAQ & Knowledge Base for Magento 2

A real knowledge base, not a CMS block full of accordions. Categorised FAQs with instant client-side search, "was this helpful?" voting, a product-page FAQ tab, and a moderated Ask-a-Question form that turns shopper questions into published answers — with the customer emailed when you reply. Every page emits FAQPage JSON-LD for Google rich results and AI assistants, and a GraphQL API exposes it all to headless/PWA storefronts. Hyvä-native, honeypot + throttle + optional reCAPTCHA on the form, zero jQuery.
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SKU
FaqKnowledgeBase
$199.00
Requirement
  • Magento 2.4.8+ (Community Edition)
  • Hyva 1.4.6+ (License required)
  • Php 8.4+
  • Node 20+
12 Month Support Included
Free Installation Included
Look & Feel
User Guide

Shoppers who can't find an answer don't ask — they leave. A tidy, searchable FAQ that also lets them ask on the product page is one of the cheapest conversion wins in your store.

ModKor FAQ & Knowledge Base gives you a proper, categorised knowledge base plus customer-driven questions with moderation — all managed from a clean admin and rendered by fast Hyvä templates. Built Hyvä-first with Alpine and Tailwind; no jQuery, no RequireJS payload, no external requests on the storefront.

A knowledge base your shoppers actually use

  • Unlimited categories, each a tidy section on the storefront /faq page, with icons, ordering and per-store / per-customer-group scope
  • Instant client-side search across question titles, answers and tags — filters as they type, before a single request hits the server
  • Featured questions pinned to the top; short-answer previews that expand to the full rich-HTML answer
  • "Was this helpful?" voting with one-vote-per-session dedupe, so your metrics mean something

Ask a Question — on the product page, moderated

  • Shoppers ask right on the product page; submissions land in a moderation queue (or auto-publish — your call)
  • You're emailed on every new question; answering publishes it and emails the customer their answer
  • Spam-resistant out of the box: hidden honeypot, per-session submission throttle, input length caps — add the free reCAPTCHA companion for more
  • Optional GDPR consent checkbox with your own wording

Product FAQ tab

  • Questions linked to a product appear right on its page, in a themed FAQ tab, with the Ask form built in
  • Turns pre-sale questions into permanent, indexable answers that help the next shopper too

Found by Google — and by AI

  • schema.org FAQPage JSON-LD on the FAQ page and every question — the markup Google uses for rich results and that AI assistants read
  • Clean URL keys, unique meta title & description for the FAQ page, canonical single-question pages
  • GraphQL API — FAQ categories, search and per-product questions for headless / PWA storefronts; only approved, in-scope content is returned

Built like it belongs in your codebase

  • Security audited: escaped output everywhere, POST-only admin actions with form keys, moderation ACL boundary enforced, capped & validated input, no raw SQL, strict_types throughout — Magento Coding Standard scan: 0 errors
  • Every feature is a store-view-scoped config switch — stage it per store, or switch the module off and you're back to stock instantly
  • English & French (fr_FR) storefront translations, full shipped documentation set

Compatibility

Magento Open Source / Adobe Commerce 2.4.4 – 2.4.9 · PHP 8.1 – 8.4 · any Hyvä theme (no ModKor theme required) · ModKor_Core (a small, theme-free library that ships free). Optional ModKor_FaqThemeOptions bridge adds Product Page configurator integration for ModKor Theme Options users.