Refund and Returns Policy

Effective date: July 11, 2026 Last updated: July 11, 2026

This Refund and Returns Policy applies to purchases of digital products (software modules, extensions, and themes), license/support renewals, and services offered under the Modkor brand by Crestora Property Group LLC ("Crestora Property Group", "Modkor", "we", "us"). It forms part of our Terms and Conditions.

1. Nature of our products

Our products are digital goods delivered electronically, including source code that can be copied and retained. Once delivered, they cannot be "returned" in the way a physical good can. For this reason, all sales are final except as set out below or as required by applicable law.

2. When you may be eligible for a refund

We want you to be satisfied. You may request a refund within 14 days of purchase if:

  • the product is materially defective or does not perform substantially as described in its documentation, and you have given us a reasonable opportunity to fix the issue through support and we were unable to resolve it within a reasonable time; or
  • you were charged in error or charged more than once for the same item; or
  • the product is fundamentally incompatible with the supported environment described on its product page (Magento 2.4.8+ / Hyvä 1.4.6+), the incompatibility was not disclosed, and we cannot provide a working fix.

To request a refund, contact [email protected] with your order number, the domain/license involved, and a description of the issue and the steps already taken with support.

3. When refunds are not available

Refunds are generally not available where:

  • you changed your mind, no longer need the product, or bought it by mistake after download/activation;
  • the issue is caused by a third-party extension, theme, customization, server, or unsupported platform/PHP version, rather than a defect in our product;
  • you lack the technical knowledge to install or configure the product (we offer paid installation services);
  • you request a refund after the eligibility window, after substantial use, or after the license has been used in production beyond evaluation;
  • the request concerns a feature that was never advertised for the product;
  • the licensing mechanism was tampered with or the product was redistributed in breach of the EULA; or
  • the purchase is a support/update renewal that has already been delivered, or completed custom services (see Sections 5–6); or
  • the charge is an automatic subscription renewal that you did not cancel before the renewal date (you are responsible for cancelling unwanted renewals).

Lack of a feature that is not listed on the product page is not grounds for a refund. We encourage you to review the product page, requirements, documentation, and any demo before purchasing, and to ask pre-sales questions at [email protected].

4. License key behavior after refund

If a refund is issued, the associated license is terminated, the License Key is revoked/void, and your Composer access to the refunded product (and its updates) is removed. You must uninstall and delete all copies of the product per the EULA. Continuing to use a refunded product, or downloading it via Composer after a refund, is a breach of the EULA and an infringement of our intellectual property.

5. Support and update renewals

Support, update, and subscription fees are non-refundable once charged, including automatic renewals, because access to updates and support is made available immediately for the renewed term. Subscriptions renew automatically until cancelled; if you do not want to renew, you must cancel before the renewal date through your account or by emailing [email protected]. We do not cancel subscriptions on your behalf, and a renewal that has already been charged will not be refunded.

6. Services and custom development

Professional services (installation, server setup, custom development, consulting) are governed by the Services and Custom Development Agreement and any statement of work. Because these are performed to order, deposits and fees for work already performed are generally non-refundable. Refunds for services, if any, are addressed in the applicable statement of work.

7. How refunds are processed

Approved refunds are issued to the original payment method via our payment processor, Stripe, typically within 2 business days of approval. Processing times depend on your bank or card issuer. We may withhold or offset amounts for any portion of an order that is non-refundable.

8. Chargebacks

If you have a billing concern, please contact us first — most issues are resolved quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension or revocation of your licenses and access pending resolution.

9. Statutory rights

Nothing in this Policy limits any non-waivable rights you may have under applicable consumer-protection law. Where such law grants you a withdrawal or refund right that cannot be excluded for digital content, that right applies. However, to the maximum extent permitted by law, by purchasing and downloading or accessing digital content you expressly request immediate performance and acknowledge that you lose any statutory cancellation or "cooling-off" right once the download or access has begun.

10. Contact

Billing and refunds: [email protected] · Crestora Property Group LLC — Modkor · 6300 N Wickham Rd, # 130 - 422, Melbourne, Florida 32940, USA · Phone: 321-586-0010 · www.modkor.com