Support and Update License Agreement

Effective date: July 11, 2026 Last updated: July 11, 2026

This Support and Update License Agreement ("Support Agreement") governs the technical support and software updates that Crestora Property Group LLC, operating the Modkor brand ("Crestora Property Group", "Modkor", "we", "us"), provides for Modkor software products and themes (the "Software"). It supplements the End User License Agreement ("EULA") and Terms and Conditions, which are incorporated by reference. Capitalized terms not defined here have the meaning given in the EULA.

By purchasing a product that includes support and updates, or by purchasing or renewing a support and update license, you ("you", "Licensee") agree to this Support Agreement.

1. What you receive

Each eligible Product includes, for the applicable Support and Update Term:

  • Software updates — bug fixes, security patches, compatibility updates, and feature improvements we release for the Product, delivered through your account and/or composer where applicable;
  • Technical support — assistance by email/ticket with installation questions, configuration guidance, and diagnosis of defects in the Software, as described below.

The specific term length (for example 6 or 12 months) and any plan tier are shown at purchase. Unless stated otherwise, a new product purchase includes an initial Support and Update Term that begins on the purchase date.

2. Scope of support

Support covers:

  • installation and update assistance for the Software in a supported environment;
  • configuration and usage questions about documented features;
  • investigation and correction of reproducible defects where the Software does not perform materially as described in its documentation;
  • general guidance on using the Software with a standard Magento 2.4.8+ / Hyvä 1.4.6+ installation.

Support does not cover, and may be offered only as paid custom work under the Services and Custom Development Agreement:

  • custom development, custom feature requests, or changes to your modified copy of the Software;
  • third-party extensions, themes, payment methods, or server software, and conflicts caused by them;
  • server administration, hosting, performance tuning, or infrastructure issues unrelated to a Software defect;
  • problems caused by unsupported platform versions, unauthorized modifications, or removal of the licensing mechanism;
  • training, data migration, design work, or SEO/marketing services;
  • restoring sites that were not backed up before installation or updates.

3. How to get support and response targets

Submit requests via [email protected] or the support portal, with your order/license details, environment information (Magento, PHP, Hyvä versions), steps to reproduce, and relevant logs. We use commercially reasonable efforts to respond within 48 hours (2 business days) for standard plans during our business hours (Monday–Friday, 9:00 AM to 5:00 PM, Eastern Time (ET), excluding holidays). Response targets are goals, not guarantees, and are not a service-level agreement unless a separate SLA is signed. Resolution times vary with complexity; some issues may require a future update.

4. Your responsibilities

To receive support you must: hold a valid, unexpired license for the Product; run a supported version of the Software, platform, and PHP; provide the access and information reasonably needed to reproduce an issue; and maintain current backups. You are responsible for the security and administration of your environment. We may decline support where the Software has been modified in ways that prevent diagnosis, where the licensing mechanism has been altered, or where requested access is not provided.

5. Updates, compatibility, and deprecation

We aim to keep the Software compatible with supported, current versions of Magento Open Source / Adobe Commerce and Hyvä. We may discontinue support for end-of-life platform versions, PHP versions, or superseded Product versions. We may modify, deprecate, or retire features in future releases. Applying updates is your responsibility; we recommend testing updates in a staging environment first. We are not responsible for issues arising from updates you choose not to apply, or from your environment.

6. Term, renewal, and lapse

The Support and Update Term runs for the period purchased and may be renewed before or after expiry, subject to current pricing. Your License Key records the expiry that controls update eligibility. If your term lapses: you may keep using the last version you lawfully obtained under the EULA, but you will not receive new updates or support until you renew. We may charge a reactivation or back-dated renewal fee to resume a lapsed term.

Automatic renewal. Unless expressly sold as non-recurring, support and update subscriptions renew automatically at the end of each term, and we (through Stripe) will charge your payment method on file the then-current renewal fee so your updates and support continue without interruption. You may cancel auto-renewal at any time before the renewal date through your account or by emailing [email protected]; cancellation takes effect at the end of the current term. You are responsible for cancelling before renewal — we do not cancel subscriptions for you, and once a renewal has been charged it is non-refundable.

7. Fees

Support and update fees are as shown at purchase or renewal and are non-refundable except as stated in the Refund and Returns Policy. Renewal prices may differ from the original purchase price.

8. Suspension for abuse

We may suspend or decline support for abusive, threatening, or unlawful conduct toward our staff, for attempts to obtain unpaid custom work through support channels, or for breach of the EULA, Terms and Conditions, or Acceptable Use Policy.

9. Disclaimers and liability

Support and updates are provided on a commercially reasonable, "as is" basis. The disclaimers of warranties and the limitation of liability in the EULA and Terms and Conditions apply equally to this Support Agreement and are incorporated by reference.

10. Governing law

This Support Agreement is governed by the laws of the State of Florida, United States, with exclusive venue in the state or federal courts located in Brevard County, Florida.

11. Contact

Crestora Property Group LLC — Modkor · 6300 N Wickham Rd, # 130 - 422, Melbourne, Florida 32940, USA · Phone: 321-586-0010 · [email protected] · www.modkor.com